1. All Members, Compliance and Membership Services Managers and Associate service providers must seek to protect and uphold the aims and reputation of PRO TECT SOLUTIONS.2. All Members, Compliance and Membership Services Managers and Associate service providers must act with absolute integrity.3. All Members, Compliance and Membership Services Managers and Associate service providers must act honestly in all business dealings.4. All Members, Compliance and Membership Services Managers and Associate service providers must deal fairly and confidentially with each other and exercise impartial and independent professional judgement to the best of our ability and understanding.5. All Members, Compliance and Membership Services Managers and Associate service providers will conduct themselves in a manner that promotes and upholds our reputations and our professions at all times.6. All Members, Compliance and Membership Services Managers and Associate service providers will conduct business promptly, diligently and with due care and skill and always within the best interests of our members.7. All Members, Compliance and Membership Services Managers and Associate service providers must observe all requirements of and provide upon request details to PRO TECT SOLUTIONS as may reasonably be required to enable our code of conduct to be monitored, managed and where appropriate enforced.8. All Members, Compliance and Membership Services Managers and Associate service providers must ensure that we all continually develop our professional competence and knowledge to ensure that we all comply with the laws and regulations that govern our individual professions and businesses at all times.9. All Members, Compliance and Membership Services Managers and Associate service providers must accept responsibility for our actions, work within the law and have the knowledge and understanding of all relevant legislation, regulations, standards and this code of conduct and comply with all that is required of them.10. All Members, Compliance and Membership Services Managers and Associate service providers must promote the merits of equal opportunity, assist the professional development of your staff and colleagues and act ethically.
TERMS AND CONDITIONS OF MEMBERSHIP AND SERVICES (No small print here either)
Please read our terms and conditions carefully. By becoming a member with PRO TECT SOLUTIONS and accessing our services and products and those of our associates, you indicate that you accept these terms and that you agree to abide by them.
Membership: New members must have a proactive audit booked and completed within the first two months of membership to remain in membership. Membership subscriptions are non-refundable in full or in part whether or not a representative of PRO T.E.C.T. SOLUTIONS (SW) LTD has completed the annual proactive audit included in the cost of the membership fee. The proactive audit included in the cost of the annual subscription must be booked and time given to our consultants to complete the audit within the first two months of membership and within each subsequent12 monthperiod of membership. Proactive audits will not roll over into the next years subscription if unused in the current membership period under any circumstances. To remain in membership with PRO T.E.C.T. SOLUTIONS (SW) LTD all members must be able to demonstrate every year that they have resolved and can present evidence that they have resolved at least one (ideally all) of the recommendations from the previous year's audit. A membership can be revoked on the basis that a member has not shown a continuous commitment to their operator licence undertakings or has failed to give our consultants time to complete an audit or if the member has cancelled the audit without providing our consultants an opportunity to complete the audit within the current membership subscription period. If a membership is revoked on the grounds of a member failing to show a continuous commitmentto improving their operator licence undertakings, or has cancelled an audit (please see our cancellation of service terms below) or has failed to give our consultants ample time to complete an audit within the current subscription period the membership subscription fees in all circumstances are non-refundable in full or in part. The member will have the option to book and undergo a further follow up audit within 60 days to demonstrate continuous commitment to their operator licence undertakings and will retain their membership upon a notable improvement being recorded by the auditor. All additional audits booked within the current 12 months membership will be charged at the preferential member rate. Every member must abide by the code of conduct.
Associate Service Providers: We only provide a recommendation to our members to consider the services of our associate service providers. Agreeing to, purchasing or signing up to the services of our associate service providers will be a contractual agreement between our members and clients and the associate service provider. All members of PRO T.E.C.T. SOLUTIONS (SW) LTD are under no obligation to accept the services of our associate service providers and are free to seek similar services elsewhere.PRO T.E.C.T. SOLUTIONS (SW) LTD will not be held liable for any dispute, costs or reimbursement of costs arising out of a dispute between our membersand clientsthat have accessed the services of all of our associate service providers whether by our recommendation or otherwise. All disputes with our associate service providers will be dealt with by way of the associate service providers own terms and conditions of business.
Payment Schedule: Once a member has signed up or a service has been identified with a member or a client PRO T.E.C.T. SOLUTIONS (SW) LTD will provide the member or client with a date and time to attend site via a confirmation of service which will need to be signed and returned by the member or client. Once the service has been completed, we will require payment prior to the release of all documents regarding the service and/or the member or client must provide payment(s) as and when any timed deliverable deadlines are met as set out in the agreed service proposal. All invoices raised prior to project commencement or following a completed deadline will be subject to the usual payment terms as set out in Terms of Payment. Once a service has been completed the member or client will receive final, all hard copy documents and/or print ready files as a PDF form unless otherwise agreed in a signed contract with further terms.
Terms of Payment: Terms of payment are strictly 14 days (different services have different payment terms and will require an advance payment prior to release of the documents) net and we have a right to recover Interest and Compensation for any invoice paid late under the Late Payment of Commercial Debts (Interest) Act 1998. PRO T.E.C.T. SOLUTIONS (SW) LTD reserves the right to decline to act or decline to continue to act or to request payment in advance in part or whole of the agreed price or to require staged payments. All of our work is subjected to VAT at 20%.
Service and Goods Terms & Conditions: Service and Goods mean the articles or things described in the contract between PRO T.E.C.T. SOLUTIONS and the purchaser. These conditions shall be deemed to be incorporated in all contracts of PRO T.E.C.T. SOLUTIONS (SW) LTD to offer membership, sell services and goods and in the case of any inconsistency with any order or form of contract sent by the purchaser to PRO T.E.C.T. SOLUTIONS (SW) LTD whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by the proprietor on behalf of PRO T.E.C.T. SOLUTIONS (SW) LTD. Notwithstanding that PRO T.E.C.T. SOLUTIONS (SW) LTD may have given a detailed quotation no order shall be binding on PRO T.E.C.T. SOLUTIONS (SW) LTD unless and until it has been accepted in writing by PRO T.E.C.T. SOLUTIONS (SW) LTD. Any times or dates given for completion or delivery of services and goods shall be binding on PRO T.E.C.T. SOLUTIONS (SW) LTD, insofar as PRO T.E.C.T. SOLUTIONS (SW) LTD undertake to carry out additional work for the purchaser to the value of the service element of any services and goods not supplied on time. Such liability shall not extend to delays beyond the control of PRO T.E.C.T. SOLUTIONS (SW) LTD including, without prejudice to the generality of the foregoing defects in files or omissions of information delays in approval of proofs and non-performance of carriers. By their nature services and goods do not have a redeemable value and no refunds or credits for services correctly supplied will be entertained.
All services and goods shall be paid on completion or delivery unless a credit account has been agreed with PRO T.E.C.T. SOLUTIONS (SW) LTD and purchaser.
No service documents or goods shall be released until full payment has been received.
All prices are excluding VAT and this will be charged at the appropriate rate.
Any shortcomings or defects in goods supplied by PRO T.E.C.T. SOLUTIONS (SW) LTD must be notified to PRO T.E.C.T. SOLUTIONS (SW) LTD within 2 days of delivery. Such goods must be returned to PRO T.E.C.T. SOLUTIONS (SW) LTD for inspection.
Service and Goods Terms & Conditions continued:
No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of PRO T.E.C.T. SOLUTIONS (SW) LTD shall be construed to enlarge, vary or override in any way these conditions.
Cancellation of Services: PRO T.E.C.T. SOLUTIONS (SW) LTD accepts that from time to time a client may need to cancel or reschedule a service or consultation that has been agreed and confirmed. PRO T.E.CT. SOLUTIONS (SW) LTD will accept notification of at least 48 hours in advance of the date and time the service was agreed and confirmed to take place. This will provide PRO T.E.C.T. SOLUTIONS (SW) LTD with sufficient time to make alternative arrangements for the consultant. Cancellations within 24 hours of the time and date the service was agreed and confirmed will not allow sufficient time for PRO T.E.C.T. SOLUTIONS (SW) LTD to make alternative arrangements for the consultant. The member or client will therefore be liable to incur a cancellation fee of 25% of the cost of the agreed services. Should a member or client cancel a service upon arrival of the consultant or within an hour of the agreed service a cancellation fee of 50% of the cost of the agreed service along with travel costs of 45ppm (pence per mile) incurred by the consultant will be chargeable.
Jurisdiction and applicable Law: : The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Privacy Policy: This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.
Information We Collect: In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information that you provide when you communicate with us by any means.
All prices are excluding VAT and this will be charged at the appropriate rate.
Use of Your Information: We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Compliant to data protection
* I hereby apply for membership and agree to abide by the code of conduct of PRO TECT SOLUTIONS. I also herby agree to abide by the terms and conditions of membership with PRO TECT SOLUTIONS (please see below)