Terms and Conditions


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Terms and Conditions

Intellectual Property Rights: We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from our licensors or us. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly: We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability: The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude: • All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity. • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time; For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Virus, Hacking and other Offences: You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Membership: New members with an operator licence that has been granted for more than 3 months from the date of application for membership must have a proactive audit booked and completed within the first two months of membership to remain in membership. New members with an operator licence that has been granted for a month or less from the date of application for membership must have a proactive audit booked and completed within the first four months of membership to remain in membership. Membership subscriptions are non-refundable in full or in part whether or not a representative of PRO T.E.C.T. SOLUTIONS (SW) LTD has completed the annual proactive audit included in the cost of the membership fee. The proactive audit included in the cost of the annual subscription must be booked and time given to our consultants to complete the audit within the timescales required. The proactive audit within each subsequent 12 month period of membership must be booked and time given to our consultants to complete the audit within 14 months of the previous audit. To remain in membership with PRO T.E.C.T. SOLUTIONS (SW) LTD all members must be able to demonstrate every year that they have resolved and can present evidence that they have resolved at least one (ideally all) of the recommendations from the previous year’s audit. A membership can be revoked on the basis that a member has not shown a continuous commitment to their operator licence undertakings or has failed to give our consultants time to complete an audit or if the member has cancelled the audit without providing our consultants an opportunity to complete the audit within the current membership subscription period or the terms laid out above. If a membership is revoked on the grounds of a member failing to show a continuous commitment to improving their operator licence undertakings, or has cancelled an audit (please see our cancellation of service terms below) or has failed to give our consultants ample time to complete an audit within the current subscription period the membership subscription fees in all circumstances are non-refundable in full or in part. The member will have the option to book and undergo a further follow up audit within 60 days to demonstrate continuous commitment to their operator licence undertakings and will retain their membership upon a notable improvement being recorded by the auditor. All additional audits booked within the current 12 months membership will be charged at the preferential member rate. Every member must abide by the code of conduct.

Associate Service Providers: We only provide a recommendation to our members to consider the services of our associate service providers. Agreeing to, purchasing or signing up to the services of our associate service providers will be a contractual agreement between our members and clients and the associate service provider. All members of PRO T.E.C.T. SOLUTIONS (SW) LTD are under no obligation to accept the services of our associate service providers and are free to seek similar services elsewhere.  PRO T.E.C.T. SOLUTIONS (SW) LTD will not be held liable for any dispute, costs or reimbursement of costs arising out of a dispute between our members and clients that have accessed the services of any of our associate service providers whether by our recommendation or otherwise. All disputes with our associate service providers will be dealt with by way of the associate service providers own terms and conditions of business.

Payment Schedule: Once a member has signed up or a service has been identified with a member or a client PRO T.E.C.T. SOLUTIONS (SW) LTD will provide the member or client with a date and time to attend site via a confirmation of service which will need to be signed and returned by the member or client. Once the service has been completed, we will require payment prior to the release of all documents regarding the service and/or the member or client must provide payment(s) as and when any timed deliverable deadlines are met as set out in the agreed service proposal. All invoices raised prior to project commencement or following a completed deadline will be subject to the usual payment terms as set out in Terms of Payment. Once a service has been completed the member or client will receive final, all hard copy documents and/or print ready files as a PDF form unless otherwise agreed in a signed contract with further terms. Terms of Payment: Terms of payment are strictly 14 days (different services have different payment terms and will require an advance payment prior to release of the documents) net and we have a right to recover Interest and Compensation for any invoice paid late under the Late Payment of Commercial Debts (Interest) Act 1998. PRO T.E.C.T. SOLUTIONS (SW) LTD reserves the right to decline to act or decline to continue to act or to request payment in advance in part or whole of the agreed price or to require staged payments. All work is subjected to 20% VAT

Service and Goods Terms & Conditions: Service and Goods mean the articles or things described in the contract between PRO T.E.C.T. SOLUTIONS and the purchaser. These conditions shall be deemed to be incorporated in all contracts of PRO T.E.C.T. SOLUTIONS (SW) LTD to offer membership, sell services and goods and in the case of any inconsistency with any order or form of contract sent by the purchaser to PRO T.E.C.T. SOLUTIONS (SW) LTD whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by the proprietor on behalf of PRO T.E.C.T. SOLUTIONS (SW) LTD. Notwithstanding that PRO T.E.C.T. SOLUTIONS (SW) LTD may have given a detailed quotation no order shall be binding on PRO T.E.C.T. SOLUTIONS (SW) LTD unless and until it has been accepted in writing by PRO T.E.C.T. SOLUTIONS (SW) LTD. Any times or dates given for completion or delivery of services and goods shall be binding on PRO T.E.C.T. SOLUTIONS (SW) LTD, insofar as PRO T.E.C.T. SOLUTIONS (SW) LTD undertake to carry out additional work for the purchaser to the value of the service element of any services and goods not supplied on time. Such liability shall not extend to delays beyond the control of PRO T.E.C.T. SOLUTIONS (SW) LTD including, without prejudice to the generality of the foregoing defects in files or omissions of information delays in approval of proofs and non-performance of carriers. By their nature services and goods do not have a redeemable value and no refunds or credits for services correctly supplied will be entertained. For the purposes of quality and version control once the content has been agreed with the purchaser during an onsite consultation final drafts of the PRO TECT SOLUTIONS (SW) LTD employee handbook and safe working manual will only be provided in a password protected PDF format. The content of the handbook will remain the copyright of PRO TECT SOLUTIONS (SW) LTD and only by agreement and upon request will we update the content of the handbook before or on the annual review date clearly displayed on the front page of the document. Fees Apply. All services and goods shall be paid on completion or delivery unless a credit account has been agreed with PRO T.E.C.T. SOLUTIONS (SW) LTD and purchaser. No service documents or goods shall be released until full payment has been received. All prices are excluding VAT and this will be charged at the appropriate rate. Any shortcomings or defects in goods supplied by PRO T.E.C.T. SOLUTIONS (SW) LTD must be notified to PRO T.E.C.T. SOLUTIONS (SW) LTD within 2 days of delivery. Such goods must be returned to PRO T.E.C.T. SOLUTIONS (SW) LTD for inspection. PRO T.E.C.T. (SW) LTD shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis. If the purchaser shall be in breach of any of their obligations under the contract PRO T.E.C.T. SOLUTIONS (SW) LTD may (without prejudice to PRO T.E.C.T. SOLUTIONS (SW) LTD rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice until any defaults by the purchaser are remedied. No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of PRO T.E.C.T. SOLUTIONS (SW) LTD shall be construed to enlarge, vary or override in any way these conditions. Any concessions made or latitude allowed by PRO T.E.C.T. SOLUTIONS (SW) LTD to the purchaser shall not affect the strict rights of PRO T.E.C.T. SOLUTIONS (SW) LTD under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and effect. PRO T.E.C.T. SOLUTIONS (SW) LTD cannot proceed with any order for services or goods until a confirmation email/form is received from the purchaser confirming the order.

Cancellation of Services: PRO T.E.C.T. SOLUTIONS (SW) LTD accepts that from time to time a client may need to cancel or reschedule a service or consultation that has been agreed and confirmed. PRO T.E.CT. SOLUTIONS (SW) LTD will accept notification of at least 48 hours in advance of the date and time the service was agreed and confirmed to take place. This will provide PRO T.E.C.T. SOLUTIONS (SW) LTD with sufficient time to make alternative arrangements for the consultant. Cancellations within 24 hours of the time and date the service was agreed and confirmed will not allow sufficient time for PRO T.E.C.T. SOLUTIONS (SW) LTD to make alternative arrangements for the consultant. The member or client will therefore be liable to incur a cancellation fee of 25% of the cost of the agreed services. Should a member or client cancel a service upon arrival of the consultant or within an hour of the agreed service a cancellation fee of 50% of the cost of the agreed service along with travel costs of 45ppm (pence per mile) incurred by the consultant will be chargeable.

Jurisdiction and applicable Law: The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Privacy Policy: PRO T.E.C.T. SOLUTIONS (SW) LTD respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website www.pro-tect-solutions.com (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This privacy policy also applies to any personal data collected or received through means other than our websites – for example via email, telephone, post or face-to-face contact.

Purpose of this privacy policy: This privacy policy aims to give you information on how PRO T.E.C.T. SOLUTIONS (SW) LTD collects and processes your personal data, including any data you may provide when (if applicable) you sign up to membership, when you subscribe to one or more newsletters or mailing lists, purchase a product or service, take part in a competition or survey or otherwise engage with us. Our websites are not intended for children and we do not knowingly collect data relating to children. If you are below 16 you must stop using our websites unless you have our express written consent to use it.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements any such notices and is not intended to override them.

Controller: PRO T.E.C.T. SOLUTIONS (SW) LTD is made up of different legal entities including self-employed and qualified agents that have been granted a licence to trade as PRO TECT SOLUTIONS. This privacy notice is issued on behalf of all legal entities so when we mention “PRO T.E.C.T. SOLUTIONS (SW) LTD”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant entity responsible for processing your data. PRO T.E.C.T. SOLUTIONS (SW) LTD is the controller and responsible for our website www.pro-tect-solutions.com

We have appointed a Privacy Manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (as set out in paragraph 9 of this privacy policy), please contact the Privacy Manager using the details set out below.

Contact details: Our full details are:
Full name of legal entity: PRO T.E.C.T. SOLUTIONS (SW) LTD
Name and title of Privacy Manager: Mr Barry Hood CMILT
Email address: barry.hood@pro-tect-solutions.com
Postal address: PRO T.E.C.T. SOLUTIONS (SW) LTD, 50 Timor Road, Westbury, Wiltshire, BA13 2GA

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes.

This version was last updated on 03/05/18 and historic versions (if any) can be obtained by contacting us.

The data protection law in the UK will change on 25 May 2018. Although this privacy policy sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until after May 2018 after which our systems will be ready for the changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links: Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy policy/notice of every website you visit.

The data we collect about you: Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

– Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, job title and employer.
– Contact Data includes billing address, delivery address, email address and telephone numbers.
– Financial Data includes bank account and payment card details.
– Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
– Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites.
– Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
– Usage Data includes information about how you use our websites, products and services.
– Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data: Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How your personal data collected: We use different methods to collect data from and about you including through:

– Direct interactions. You may give us your Identity, Contact, Business, Operator Licence and Financial Data by filling in confirmation of service forms, membership application forms or by corresponding with us by post, phone, email or otherwise, including face-to-face contact. This includes personal data you provide when you:

– apply for our products or services;
– create a membership account on our website;
– subscribe to our service or publications;
– request marketing to be sent to you;
– enter a competition, promotion or survey
– send information over social media; or
– give us some feedback.
– Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our LINK TO COOKIE POLICY HERE for further details.
– Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
– Technical Data from the following parties:
– (a) analytics providers such as Google, some of whom are based outside the EEA;
– (b) advertising networks, some of whom are based outside the EEA; and
– (c) search information providers, some of whom are based outside the EEA.
– Contact, Financial and Transaction Data from providers of technical, payment and delivery services, some of whom are based outside the EEA.
– Identity and Contact Data from data brokers or aggregators, some of whom are based outside the EEA.
– Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EEA.
– Identity, Contact and Transaction Data from third party goods & services providers engaged by us or you and with whom we interact as part of our own contractual scope of work.

How we use your personal data: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
– Where we need to perform the contract we are about to enter into or have entered into with you.
– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
– Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by CONTACTING US

Purposes for which we will use your personal data: We have set out below, in a table format, a description of all the ways we plan (or may in the future plan) to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. It is entirely your choice whether you consent to us providing you with direct electronic marketing – we will only do so where you have given us your consent to do so.

Promotional offers from us: We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have opted in to receiving that marketing.

Third-party marketing: We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out: You can ask us to stop (and to ask third parties to whom we have provided your personal data to stop) sending you marketing messages by contacting us at any time.

Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly. For more information about the cookies we use, please see our LINK TO COOKIE POLICY HERE

Change of purpose: We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please CONTACT US

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data: We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
– Internal Third Parties as set out in the Glossary.
– External Third Parties as set out in the Glossary.
– Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers: Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
– We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
– Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
– Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
– To the extent reasonably necessary, where you instruct us to provide goods and services in collaboration with (including where such collaboration is limited to coordinating timescales or equivalent interaction) with your other providers of goods and services based (in whole or in part) outside the EEA.
Please CONTACT US if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention: How long will you use my personal data for? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us. In some circumstances you can ask us to delete your data: see Request erasure below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights: Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of those rights (as further detailed in the Glossary), please contact us.

No fee usually required: You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Lawful basis: Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by CONTACTING US.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we or you are subject to.

Glossary: 

Third parties: Internal Third Parties means agents of PRO T.E.C.T. SOLUTIONS (SW) LTD trading as PROTECT SOLUTIONS.

External Third Parties: Service providers based both within and outside the EEA who provide IT and system administration services.
– Suppliers of goods (including components) and services comprising part of our provision to you, including without limitation delivery contractors, based both within and outside the EEA.
– Professional advisers including lawyers, bankers, auditors and insurers based both within and outside the EEA who provide consultancy, banking, legal, insurance and accounting services.
– HM Revenue & Customs, regulators and other authorities based in the EEA.
– Credit check agencies.

Your legal rights: You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Data Protection Policy: This policy applies to PRO T.E.C.T. SOLUTIONS (SW) LTD
You must read this policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this website, you confirm that you have read, understood and agree to this policy in its entirety. If you do not agree to this policy in its entirety, you must not use this website.
As part of our commitment to upholding the privacy of our employees, members, clients and website users PRO T.E.C.T. SOLUTIONS (SW) LTD will
– comply with applicable data protection laws; and
– comply with the company’s Data Protection Policy; and
– comply with IT Information Security standards.

The information we hold and process includes information about, and received from you, and/or your agents and will be used by PRO T.E.C.T. SOLUTIONS (SW) LTD and/or its agents to provide services to you. The details, which you provide may also be used in order to help us administer the website, to update our records and/or for marketing purposes. Please advise us if you do not wish your information to be used in this manner.
Employees, contractors and agents of PRO T.E.C.T. SOLUTIONS (SW) LTD may be given access to the information that you provide to us, but their use of such information shall be limited to the performance of their duties. Such employees, contractors and agents who have access to your personal data are required to keep that information confidential and are not permitted to use it for any other purposes. We may also disclose your information: where we are required to do so by law (including for crime, fraud prevention and related purposes); in order to establish or defend any legal rights of PRO T.E.C.T. SOLUTIONS (SW) LTD; or where necessary to exercise our legitimate business interests. Relevant portions of your data may also be used for other secondary legal, administrative and management purposes such as audits and research.

When you visit our website a small amount of data known as a “cookie” may be stored on your computer’s hard drive. Cookies are used to help the website function more efficiently, for example to save site preferences and form information. PRO T.E.C.T. SOLUTIONS (SW) LTD use cookies to compile anonymous, aggregated statistics that allow us to understand how users interact with our website and to help us improve its structure. We cannot identify you personally in this way. You have the ability to accept or decline cookies by modifying the settings in your browser. For further details please visit http://www.aboutcookies.org where you can find comprehensive information on cookie restriction and blocking for a wide variety of browsers.

Any information provided by you to us may be transferred internationally by PRO T.E.C.T. SOLUTIONS (SW) LTD and its agents and service providers for the purposes for which it was collected. All countries in the European Economic Area (EEA), including the UK have similar standards of legal protection for your personal information. Countries outside the EEA may not be required to have the same standard of data protection laws as the UK. However, if we do transfer any personal information outside of the EEA we will protect all personal information in accordance with all applicable data protection requirements.

PRO T.E.C.T. SOLUTIONS (SW) LTD does not sell, rent, loan, trade or lease any personal information recorded on this website.

This website may contain links to other websites. PRO T.E.C.T. SOLUTIONS (SW) LTD is not responsible for the data protection policies and/or procedures of such websites. If you access a hyperlink, we encourage you to read the privacy statement of those other websites you visit.

Any enquiries about this policy or practices should be addressed to: PRO T.E.C.T. SOLUTIONS (SW) LTD, 50 Timor Road, Westbury, Wiltshire, BA13 2GA

Compliant to the GDPR Barry Hood of PRO T.E.C.T. SOLUTIONS (SW) LTD is a registered member of the Information Commissioner’s Office (ICO) Ref: ZA067198.

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PRO TECT SOLUTIONS is a fast growing and innovative transport compliance consultancy providing and securing legal and compliance services for our members and non-member clients. In association with our trusted business partners we are extremely proud that we are successfully driving down the cost of operator licence compliance services for all of our members & non-member clients.

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